Policy Enquiries
Westpac Insurance
Claims queries: 0800 309 378
Email: consumerclaims@lumley.co.nz
Policy queries: 0800 809 378
SBS Insurance / Southsure Assurance
Policy enquiries: LGINZ-LBSEnquiries@iag.co.nz
Claims enquiries: 0800 002 006
NZDF
Telephone: 0800 446 367, select option 1
Email: consumerclaims@lumley.co.nz
Complaints
Let us know what your concerns are - visit our complaints procedure page.
Insurance Fraud
Insurance fraud costs every policy holder. You can help by reporting suspected fraudulent activity.
Information provided will be held in the strictest of confidence.
Email: fraud@iag.co.nz
Phone: 0800 FRAUDLINE
(0800 372 835)
Post to: Fraud Manager
Private Bag 92130
Auckland 1142
Media Enquiries
Email: media@iag.co.nz
Phone: 027 405 9335