Policy Enquiries

Westpac Insurance

Claims queries:               0800 309 378
Email:                              consumerclaims@lumley.co.nz
Policy queries:                 0800 809 378

SBS Insurance / Southsure Assurance

Policy enquiries:              LGINZ-LBSEnquiries@iag.co.nz
Claims enquiries:             0800 002 006

NZDF

Telephone:                       0800 446 367, select option 1
Email:                               consumerclaims@lumley.co.nz

Complaints

Let us know what your concerns are - visit our complaints procedure page. 

Insurance Fraud

Insurance fraud costs every policy holder. You can help by reporting suspected fraudulent activity.
Information provided will be held in the strictest of confidence.

Email:                                fraud@iag.co.nz

Phone:                               0800 FRAUDLINE 
                                          (0800 372 835)

Post to:                              Fraud Manager 
                                          Private Bag 92130 
                                          Auckland 1142

Media Enquiries 

Head Office

The head office of Lumley is located at:

NZI Centre, 1 Fanshawe St, Auckland, New Zealand
Private Bag 92130, Auckland 1142

Telephone: (09) 969-6000