The scenario on this page demonstrates how the Torque services have measurably created
better outcomes for
this business.
You can navigate to the next scenario by clicking on the link at the bottom of the page.
From uninsurable to profitable
A small freighting business was close to being shut down.
They approached Lumley through their broker asking for insurance cover. They were virtually uninsurable because of a disastrous claims history and had been turned down by other insurers. The business was teetering on the point of insolvency.
Lumley believed they could help them.
But prior to considering terms, the Lumley Torque Fleet Risk Management team was engaged to conduct an analysis using their Fleet Safety Assessment tool. Not surprisingly, this identified a number of safety issues that needed to be corrected immediately.
They also completed a rigorous assessment, which identified key areas where Torque initiatives could help make positive changes and save the business.
A tailored insurance package was then offered to enable them to continue trading.
Then Lumley conducted a Fleet Risk Management seminar for key staff. They used their Loss Causation Model to focus on the issues that needed to be addressed in order to reduce the number and severity of road crashes within the fleet.
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In-vehicle cameras were installed, primarily to identify the dangerous drivers who were involved in regular incidents and near misses. In addition they were able to monitor the drivers whose trucks had particularly poor fuel economy to pin point the bad habits which were leading to inefficient driving.
As a result, all employees were put through an induction programme by the Lumley Torque team, which emphasised the importance of the right attitudinal conduct and introduced the company's philosophy and expectations.
The Torque team also assisted with the development of a Code of Conduct and a Driver Handbook, with the content of both being delivered during the induction programme.
The business owners started to experience benefits almost immediately from these initiatives. Their confidence grew and they realised they had a viable business. What was particularly pleasing was realising the steps were easy to implement, and the information and tools were accessible to everyone in the company.
Direct costs were reduced and the whole operation refined, resulting in a more sustainable and profitable operation.
