Crash Scene Assistance

Accidents happen. So what can be done to deal with them quickly and effectively to minimise the disruption to your business?

Deal with the experts

We’re experienced in dealing with all manner of freight. That’s one thing. The other is we know your industry and we know about commercial motor vehicles. All of this means that we send the right tow truck, to the right place, at the right time. This will help to minimise damage to vehicles and unnecessary loss of freight. And it will make sure that assessment and repairs will happen quicker.

Comprehensive coverage

It’s 24/7. It doesn’t matter whether it’s 3pm or 3am. It’s nationwide. It doesn’t matter whether it’s Te Puke or Te Anau. We’ll get to your vehicle ‘as soon as’.

Practical assistance

As well as vehicle salvaging, we can take care of the road clean-up, any environmental issues and driver support if it’s needed. That means you’re free to focus on the needs of your business.

And the benefits?

  • Things will start happening at the crash scene faster
  • The immediate cost of salvage is reduced
  • The potential loss of freight is minimised
  • Vehicle assessment occurs more quickly
  • Your vehicle will be back on the road faster.

Provide yourself with the security of knowing that when an accident happens, our team of experts is ready to respond.

 If you want to know more about the Crash Scene Assistance service, please contact your broker. If you need to find a broker in your area, please click here.

Executive Team
John Lyon
John Lyon

John was appointed CEO of Lumley in May 2008 and is responsible for strategic direction and operational performance of the company. He reports regularly to the Lumley Board and to Wesfarmers.

Alistair Smith
Alistair Smith

Alistair joined Lumley in April 2008 and is responsible for the finance, accounting, treasury and company secretarial functions of the company.

Daryl Palmer
Daryl Palmer

Daryl joined Lumley early in 2007 and commenced his current role late 2007. He is responsible for the analytical and reinsurance functions of the company.

Denise Deegan
Denise Deegan

Denise joined Lumley as the HR Manager in 2008. Denise has worked in many industry sectors including manufacturing, construction, professional services and communications and media, having over 20 years' experience in HRM roles.

Wendy Lau
Wendy Lau

Wendy joined Lumley in 2008 and is primarily responsible for setting the company’s direction and focus on enterprise risk management, compliance, insurance governance and audit.

Mike Gardner
Mike Gardner

With over 13 years experience in the insurance and banking sectors, Mike is responsible for leading the Lumley New Zealand IT team and developing the strategic direction for information technology.

Dean Edwards
Dean Edwards

As GM Broker Distribution, Dean is responsible for Lumley's branch network, our Broker partners programme and the Marketing team and ably leads the execution of Lumley Broker's distribution strategies.

Paul Munton
Paul Munton

As GM Broker Products, Paul is responsible for leading Lumley's product portfolios as we strengthen our claims and underwriting performance, and execute our business strategies.

Toni Ferrier
Toni Ferrier

Toni started her career as a lawyer before joining the insurance industry 10 years ago. Since then she has worked in a variety of roles including managing legal and claim recovery functions, working in a senior national sales management role, and joins Lumley from her current role as senior manager of Vero’s Agency and Partnership division.

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