Claims Contacts

You can access help 24 hours a day, 7 days a week

This service is provided through our Centres of Expertise, during office hours and via a specialist service provider after normal business hours.

To discuss or make a claim, contact:

Claims:                             0800 11 11 08.
24 hour Crash Scene Assistance (Heavy Haulage) can also be reached on 0800 11 11 08.

All other commercial motor policies

Office hours:                     0800 561 999
Outside office hours:        0800 80 12 10

General policies – (e.g. House and Contents)

Office hours:                     0800 560 333
Outside office hours:        0800 80 12 10

Westpac Insurance

Claims queries:                0800 309 378
Email:                               consumerclaims@lumley.co.nz
Policy queries:                 0800 809 378
Email:                               consumer@lumley.co.nz

South Sure (SBS)

Policy enquiries:              0800 002 001
Claims enquiries:             0800 002 006
Email:                               LBSenquiries@lumley.co.nz

NZDF

Telephone:                       0800 446 367, select option 1
Email:                               consumerclaims@lumley.co.nz

Police Policies (NZPA)

For policy enquiries:         0800 500 122
For claims queries:           0800 110 088
Email:                                consumerclaims@lumley.co.nz