COVID-19 update


As the situation with COVID-19 rapidly unfolds, we are keeping up to date with the latest Government announcements and ensuring we are working to provide a high-quality service, while keeping our teams and customers safe and well. 

We intend to maintain a high level of business continuity during this uncertain period and we are confident that the plans we have implemented will ensure this. 

We’re looking out for our people and have put measures in place to protect their safety and wellbeing. For any queries regarding your policy or claim please contact your broker in the first instance. We will be working closely with them to ensure a high standard of service is maintained. 


Support for businesses 

Lumley is committed to supporting New Zealand businesses during these challenging times as the COVID-19 virus continues to impact our communities.  

We have made some changes regarding rental property landlord inspections and coverage of business property and un-occupancy of premises. Please talk to your broker for details. 

Helping our customers to get back on their feet is still a top priority for us and although service levels may experience disruption initially across our claims operation as we move our people to the safest possible working environments, we expect these to settle in the coming weeks.  

We know the importance of our role in keeping the economy moving, so we are doing all we can to ensure payments to customers and suppliers are flowing as quickly as possible. These remain a priority for us. 

For all queries please contact your broker in the usual way. Lumley is working closely with brokers to ensure customers remain updated and that cover reflects the current situation.  


Products and services
Tools and downloads