Two years ago Lumley set about establishing its Commercial Motor Centre of Expertise (COE). Six months later Ian Taylor, a specialist in heavy transport insurance, was appointed to head the restructured division with the express mandate to deliver increased value to customers and a profit to Lumley.

Taylor, and key members of Lumley’s Commercial Motor COE, believes they are now beginning to do both, but recognise those who really measure their success are their broker partners.

Read on to find out how the team are progressing, and the steps they have taken to win business based on value, not price.