A message for our Westpac insurance customers affected by the Christchurch earthquakes.

We understand that the on-going earthquakes and aftershocks are stressful events.

We want to reassure Westpac customers that our dedicated Earthquake Response Team is working hard to make the insurance claims process as straightforward as possible for you.

We’re also available to answer any questions you may have about your claim.  If you have any queries, please call the Westpac claims team on

0800 309 378

House and Contents claims

EQC deadlines for lodging a claim have now passed.  You can still lodge a claim with us for non-EQC reinstatement work such as driveways or paths.  Please ring us on the number above for more information.

Vehicle, boat and farm claims

For vehicles, boats and farms, earthquake damage is insured by Westpac Insurance (underwritten by Lumley.

To make a claim on your vehicle, boat or farm please call the Westpac claims team on

0800 309 378

If you are still unsure of who to contact about your insurance claim, or you would like to find out more about what cover you currently have in place, please call the Westpac claims team on 

0800 309 378.