When it comes to insurance, for New Zealand's heavy transport operators, "renewal" typically means the annual process of accessing potential insurance providers and committing to a policy and premium.

But for Lumley, the insurance leader in heavy transport, the term "renewal" has taken on a whole new meaning. It's recently gone through a comprehensive review and refocus, and as a result is segmenting its offerings to transport operators to recognise the needs of different fleet sizes, from small through to extra large.

Ian Taylor, the manager of Lumley's Transport Centre of Expertise says that based on its unrivalled experience in the transport industry, Lumley is offering fleet operators sustainable business benefits more aligned with the size of the fleet.

"A one-size fits all policy doesn't suit everyone. While a fleet operator's primary insurance is wanting the "damaged" vehicle fixed – and fast – we've drawn on our knowledge and experience to provide an offering that includes tangible business benefits.

"We want to provide the right package to the right sized company. It is as simple as that." Common to each of the fleet segments, whether it's between one and four vehicles or a fleet of over 50, Lumley provides "Crash Scene Assistance", a 24/7 service available to customers when a vehicle is involved in a serious accident.

Ian Taylor says every owners' nightmare is receiving a call about a serious vehicle accident at 3.00am, and having to deal with salvage, road clean-up and driver support. One phone call accesses this Lumley service.

When first established in New Zealand, Lumley was first and foremost a transport insurance company, and it has drawn on its 50 years of understanding transport issues to come up with these great packaged solutions for transport operators.

In addition, they have also created a Transport Centre of Expertise, where our risk managers, assessors, underwriters and claims people physically work as a team. This team works with hundreds of fleets and brokers and from this know what is best practice, to give customers access to this extraordinary knowledge base.

"Without question we have the largest, most experienced Fleet Risk Management service in the business to help transport operators to reduce their risk of accidents and incidents. Operators with anything from one truck to a large fleet can now take advantage of risk management and other Lumley services.

Side bar

Lumley's segmented offering is designed to give fleet operators insurance benefits suited to the size of their operations. It is no longer a case of one size fits all.

Drawing on 50 years of experience, Lumley has bundled its insurance products and services based on company size.

• Small, one to four vehicles
• Medium, five to 15 vehicles
• Large, 16 to 50 vehicles
• Extra Large, 51+ vehicles