Claims Contacts

You and your clients can access help 24 hours a day, 7 days a week. This service is provided through our Centres of Expertise, during office hours and via a specialist service provider after normal business hours.

Our after hours claims service will, if required:
  • Arrange for a loss adjuster to call
  • Arrange for a tow operator to remove a vehicle from an accident scene
  • Arrange carpet cleaners, glaziers, plumbers etc.
  • Provide advice on how to proceed with making a claim
  • Notify us that we need to contact your client

Note:  If a tradesperson is required after hours, the insured should pay for the service and then seek reimbursement from us.

Heavy Commercial Motor
  • Crash Scene Assistance – 24Hours
    0800 11 11 08
Light Commercial Motor
  • Office Hours
    0800 56 19 99
  • Outside Office Hours
    0800 11 11 08
General policies (eg House and Contents)
  • Office hours
    0800 561 999
  • Outside office hours
    0800 80 12 10
Commercial motor
Property and casualty
Engineering
Liability
Personal lines
Marine
Claims management