Claims

When your client takes out a Lumley policy, they get a promise that we will be there when things go wrong.

We make it our job to meet that promise, speedily and compassionately, providing financial reimbursement and practical support when it’s needed most.

How it works:

  • Our cross-functional teams work together in our Centres of Expertise (COE) on underwriting and claims
  • Brokers are allocated dedicated claims handlers within each Centre of Expertise who are responsible for handling their claims queries
  • This ensures they have personal knowledge of the business they are dealing with and that we can be quicker and more accurate when we respond to your claims

To discuss or make a claim, contact us here.